Last updated: 30 November 2025
At Find My Local, we understand the importance of protecting your information, especially for creators trusting us with their online presence. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and mobile app, ensuring your privacy and peace of mind.
1️⃣Consent to Privacy Policy
1.1 When you use our website, engage us for services like a subscription for a listing to promote your business/product/services, or advertising, or consultation, or submit personal information to us, you agree to this Privacy Policy. This means you consent to how we collect, use, disclose, and store your information as outlined in this policy. If you do not agree with this policy, please do not use our services or provide us with your personal information.
We use this information to provide you with the best possible experience and improve our services. We do not sell your personal information to third parties.
We do share it with trusted service providers (like payment and hosting providers) where this is necessary to run Find My Local, as explained in this Privacy Policy.
By using our website or services, or by providing us with your personal information, you agree to this Privacy Policy.
We collect and use your information where it is reasonably necessary to:
– provide and improve our services
– manage your account and listings
– comply with our legal obligations, and
– where you have given consent, send you marketing or optional communications.
2️⃣Information We Collect
We collect different types of personal information so we can operate Find My Local, approve listings, keep users safe, and provide our services. The information we collect falls into the categories below.
2.1 Account & Contact Information
We collect:
– Your name
– Email address
– Phone number (if provided)
– Login details
– Profile information
Why we collect this:
To create and manage your account, contact you about your listings, respond to enquiries, and provide customer support.
2.2 Listing, Business & Creator Information
We collect:
– Business name / trading name
– Business category and description
– Photos, videos, captions or other content you upload
– Links to your website or social media
– Operating details (e.g., pricing, hours, location, services offered)
Why we collect this:
To publish your listing, verify your business, communicate with you, and help people discover products, services, and experiences that reflect Kiwi culture.
2.3 Payment & Subscription Information
We collect:
– Payment information through Stripe
– Billing details
– Bank account or payout details (e.g., Stripe, Wise)
– Transaction history
– Invoices and receipts
Why we collect this:
To process payments, manage subscriptions, pay creators (if applicable), and comply with accounting and tax requirements.
2.4 Usage, Analytics & Technical Data
We collect:
– IP address
– Browser type, device and operating system
– Pages viewed and actions taken
– Clicks, search terms, and time spent on pages
– Cookie data and similar tracking technologies
– Approximate location based on IP address
Why we collect this:
To understand how people use the platform, improve functionality, maintain security, and enhance your experience.
Where possible, we use aggregated or de-identified data.
Analytics wording (required):
We use analytics tools (like Google Analytics) which collect information such as your IP address, device type, pages visited and actions taken on the site. We use this information to understand how people use Find My Local and to improve our services. Where possible, we use aggregated or de-identified data for reporting.
2.5 Location Data (When You Allow It)
If you enable location permissions in your browser or device, we may collect:
– Your approximate GPS-based location
– Your browser/device location setting
Why we collect this:
To show listings near you and improve location-based search features. You can turn off location access at any time in your browser or device settings.
2.6 Communications
We collect:
– Emails you send us
– Messages submitted through contact forms
– Customer service interactions
– Support enquiries
– Reports or complaints
Why we collect this:
To communicate with you, resolve issues, assist with support requests, and improve our services.
2.7 Information About Young People (Under 18)
In line with our Children’s Privacy section, we may collect:
– Age or proof of age
– Parent/guardian contact details
– Consent forms
– Support persons contact information
2.8 Information From Third Parties
We may receive information from:
– Social media platforms (if you connect accounts)
– Payment providers
– Analytics partners
– Marketing or advertising partners
Why we collect this:
To verify accounts, enable log-in, process payments, monitor performance, and improve our services.
3️⃣How We Use and Share Your Information
We use your personal information to operate Find My Local, deliver our services, improve the platform, and keep our community safe. The types of information we collect are listed in Section 2, and the purposes below link directly to those categories.
3.1 How We Use Your Information
We use your information for the following purposes:
✔ Account and Contact Information
We use this information to:
– create and manage your user account
– verify your identity where required
– communicate with you about your account, updates, or support requests
– send service-related notifications
✔ Listing, Business & Creator Information
We use this information to:
– review and approve listings
– publish and promote listings
– verify the authenticity of businesses and creators
– maintain a safe, accurate directory of offerings that reflect Kiwi culture
✔ Payment & Payout Information
We use this information to:
– process subscription payments
– send payouts to creators (e.g., via Stripe or Wise)
– maintain transaction records
– comply with accounting, taxation, and auditing requirements
✔ Usage, Analytics & Technical Data
We use this information to:
– understand how people use Find My Local
– monitor site performance and security
– fix bugs and improve features
– provide insights that help us improve the platform
This includes analytics tools (such as Google Analytics) that collect data like IP address, device type, pages visited and actions taken. Where possible, we use aggregated or de-identified data for reporting.
✔ Location Data (When Allowed)
We use this information to:
– show listings near your current area
– personalise search results
– improve local discovery features
You can disable location access at any time in your browser or device settings.
✔ Communications & Support Messages
We use this information to:
– respond to your enquiries
– assist with account or listing issues
– investigate complaints or reports
– maintain platform safety and user trust
✔ Information About Users Under 18
We use this information to:
– verify age and eligibility
– confirm parent/guardian consent
– provide additional safety measures as outlined in our Children’s Privacy section
✔ Information From Third Parties
We use this information to:
– enable log-in options
– verify accounts
– process payments
– deliver analytics and advertising insights
3.2 Sharing Your Information With Third Parties
We only share your personal information where it is necessary to deliver our services, operate the platform, or meet legal obligations. We may share information with:
Service Providers Who Help Us Operate Find My Local
– Web hosting and cloud storage providers (for storing listings, account data, media files)
– Backup and security services
– Analytics tools (Google Analytics, Meta, TikTok)
– Email, newsletter and CRM providers (for communications)
Payment-Related Providers
– Stripe — for processing subscription payments
– Wise or bank transfer services — for creator payouts
– Banks, accounting tools or financial institutions — for compliance
Legal or Regulatory Authorities
We may share information when required to:
– comply with the Privacy Act 2020
– respond to subpoenas, warrants or lawful information requests
– prevent fraud or protect platform security
3.3 Our Commitment to Protecting Your Information With Third Parties
We only share personal information with third parties where this is necessary for them to provide services to us, and only for the purposes described in this Privacy Policy.
We require all third parties to:
– protect your data in line with the Privacy Act 2020
– use it only for the purposes we instruct
– keep it secure and confidential
We do not sell your personal information to third parties.
4️⃣Accessing and correcting your personal information
4.1 Your Rights Under the Privacy Act 2020
Under the New Zealand Privacy Act 2020, you have the right to access the personal information we hold about you, and to request corrections if you believe any information is inaccurate, incomplete, or out of date.
4.2 How to Request Access
You can request a copy of the personal information we hold about you at any time by contacting us at in**@*********al.nz.
When you make a request, we may need to verify your identity before releasing any information. This helps protect your privacy and the privacy of others.
We will respond to your request within a reasonable timeframe, usually within 20 working days, as required by the Privacy Act.
4.3 Requesting Corrections
If any of the information we hold about you is incorrect, incomplete, or no longer accurate, you can ask us to correct it.
If we agree that the information needs to be corrected, we will update it promptly.
If we do not agree that a correction is needed, you can ask us to attach a statement of correction to your information so that your concerns are recorded alongside the data.
4.4 When Access May Be Refused
There are limited circumstances where we may refuse access or correction requests — for example, when:
– the information cannot be readily retrieved
– providing access would breach another person’s privacy
– the request relates to commercially sensitive information
– the request is frivolous, vexatious, or abusive
If we refuse access or correction, we will always explain why and let you know what steps you can take next.
4.5 How to Contact Us
To request access or correction, please contact:
Email: in**@*********al.nz
Phone: +64 22 383 2033
We’re here to help ensure your information is accurate, secure, and fully under your control.
nder the Privacy Act 2020, you have the right to access and correct any personal information we hold about you. There are certain grounds on which we may refuse access or correction requests (for example, where such information cannot be readily retrieved).
If you believe any information we hold about you is inaccurate, incomplete, or outdated, please contact us to request a correction.
4.2 – To protect your privacy and the privacy of others, you accept that we may require you to verify your identity before we can give you access to, or change, your personal information. Written requests for access and/or correction should be made by contacting us using the contact details set out in the ‘Contact Us’ section below.
5️⃣Links to Other Websites
5.1 –Third-Party Websites
Our website may contain links to third-party websites, tools, booking platforms, payment providers, social media pages, or services that are not operated or controlled by Find My Local.
We provide these links for convenience only.
We are not responsible for the content, security, or privacy practices of any third-party websites. We encourage you to review the privacy policies of any external sites you visit before providing personal information.
5.2 No Endorsement
A link from our platform to an external website does not mean that Find My Local endorses or guarantees the organisation, its services, or the information provided.
Your interactions with third-party websites are solely between you and that website.
5.3 Data Shared Through External Links
If you click a link to a third-party website, any information you provide to that site is governed by their privacy policy, not ours.
This includes (but is not limited to):
– booking systems
– social media platforms
– payment gateways
– external directories
– advertiser or operator websites
5.4 Our Commitment
While we take care to partner with reputable businesses and service providers, we cannot control how third parties manage your data.
If you encounter a suspicious or inappropriate link on our platform, please notify us at in**@*********al.nz so we can investigate.
ur website may contain links to other websites operated by third parties. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before sharing any personal information. To identify the privacy policy of a linked website, look for a link titled “Privacy Policy” or “Terms of Use” on their website.
5.2 – While we strive to only partner with reputable websites, we advise using caution and common sense when clicking on any external link
6️⃣Cookies and Similar Technologies
6.1 What Are Cookies?
Our website uses cookies and similar technologies to improve functionality, enhance your browsing experience, and help us understand how people use Find My Local.
Cookies are small text files stored on your device when you visit a website. They do not directly identify you, but they help us recognise your browser and tailor your experience.
6.2 Types of Cookies We Use
We may use the following categories of cookies:
Essential / Strictly Necessary Cookies
Required for the website to function. These allow security, log-ins, and basic site features.
You cannot opt out of these cookies.
Performance & Analytics Cookies
Used to understand how visitors use our site and improve performance.
These may collect information such as:
– pages viewed
– clicks and actions
– device type and browser
– approximate location (e.g., city or region)
– IP address (anonymised where possible)
We use tools such as Google Analytics for this purpose.
Functionality Cookies
Help remember your preferences — such as saved favourites, search filters, and browser settings — so the site feels more personalised.
Advertising & Marketing Cookies (if enabled)
Used to show relevant promotions on platforms like Google, Facebook, and TikTok.
You can opt out of personalised advertising at any time.
6.3 Why We Use Cookies
We use cookies to:
– keep the website running smoothly
– remember your settings and preferences
– understand how people use the site
– measure performance and troubleshoot issues
– improve user experience
– deliver helpful, relevant content
6.4 Managing or Disabling Cookies
You can manage or disable cookies at any time through your browser settings.
Links for common browsers:
– Chrome: Settings → Privacy & Security → Cookies
– Safari (iOS/Mac): Settings → Safari → Block All Cookies / Manage Website Data
– Firefox: Settings → Privacy & Security → Cookies and Site Data
– Edge: Settings → Site Permissions → Cookies and Site Data
Note: Disabling cookies may affect how some features work, including log-ins, favourites, personalised results, or location-based listings.
6.5 Third-Party Cookies
Some cookies may be set by trusted third parties, including:
– Google Analytics
– Stripe (payments)
– Advertising partners (e.g., Meta, TikTok, Google Ads)
These providers may collect information under their own privacy policies.
We do not control third-party cookies but only enable them where necessary for our services.
6.6 Consent
By using our website, you agree to our use of cookies unless you opt out through your browser settings.
If required by law in your region (e.g., EU users), we will display a cookie banner asking for consent before non-essential cookies are used.
7️⃣Personal Information That Is No Longer Required
7.1 How Long We Keep Your Information
We only keep your personal information for as long as it is needed to provide our services, meet legal requirements, or support legitimate business purposes. After that, we securely delete or de-identify it.
We may keep your information for longer if required by law (for example, financial or tax record requirements).
7.2 When Information Is Deleted
We will securely delete, anonymise, or permanently de-identify personal information when:
-
– you deactivate your account
-
– you request deletion of your information
-
– the information is no longer required for the purpose it was collected
-
– legal retention periods have expired
Deletion may include secure erasure, encryption, or removing identifiers so the data can no longer be linked to you.
7.3 Your Right to Request Deletion
You may request the deletion of your personal information at any time by contacting us at in**@*********al.nz.
When you make a deletion request:
-
– we will verify your identity
-
– we will confirm what information can be deleted
-
– we will process your request within a reasonable timeframe
Some information may need to be retained where required by law (e.g., financial records) or for resolving disputes and enforcing our agreements.
7.4 Deactivating Your Account
If you choose to deactivate your account:
-
– we will immediately restrict access to your data
-
– we will delete or de-identify your information in line with this policy
-
– some minimal information may be retained where necessary for legal or operational reasons (e.g., fraud prevention or tax compliance)
7.5 Aggregated or De-Identified Data
We may retain aggregated or de-identified information for reporting, analytics, or improving our services. This information does not identify you and cannot be linked back to you.
Deleting Your Information
We understand that your personal information is important, and we only keep it for as long as necessary. We follow a strict data retention policy and securely delete, erase, or permanently de-identify personal information when it’s no longer needed for the purposes outlined in this Privacy Policy. This typically occurs when:
- You deactivate your account.
- We no longer need the information to provide you with services.
- The information is no longer legally required to be retained.
We use secure methods, such as anonymization and data overwriting, to ensure your information is permanently deleted and cannot be recovered. However, you can also actively manage your information deletion by:
- Deactivating your account: This triggers the immediate deletion of your personal information, except for essential data required for legal or financial purposes.
- Contacting us: You can request the deletion of your personal information at any time by contacting us at [insert contact details]. We will review your request and respond within a reasonable timeframe.
- If you have any questions about our data retention practices, please contact us at in**@*********al.nz.”-
8️⃣Security of Your Personal Information
8.1 How We Protect Your Information
We take the security of your personal information seriously. We use a combination of technical and organisational safeguards to protect your data from loss, misuse, unauthorised access, alteration, or disclosure. These safeguards include:
– encrypted transmission and storage where appropriate
– secure servers and access controls
– password protection and authentication measures
– regular security monitoring and system updates
– limited access to personal information on a “need-to-know” basis
Despite our efforts, no online system is completely secure. We cannot guarantee absolute protection against all risks, but we continually work to maintain and strengthen our security measures.
8.2 Your Responsibility
Security is a shared responsibility. To help protect your information, we recommend that you:
– use strong, unique passwords
– keep your login details confidential
– stay alert for phishing or suspicious emails
– keep your device software and browsers updated
– log out of public or shared devices
If you suspect that your account or personal information has been compromised, please notify us immediately at in**@*********al.nz.
8.3 Incident Response
If we become aware of any security incident that affects your personal information, we will act quickly to:
– investigate the issue
– take steps to contain the breach
– assess potential risks
– notify affected users if required (see Data Breach Notification section)
8.3 Incident Response
If we become aware of any security incident that affects your personal information, we will act quickly to:
– investigate the issue
– take steps to contain the breach
– assess potential risks
notify affected users if required (see Data Breach Notification section)
We follow the guidance of the New Zealand Privacy Commissioner when managing any security incidents.
9️⃣Emails and Communication Preferences
9.1 Service Emails
By creating an account or providing your email address, you agree that we may send you emails related to your use of Find My Local. These may include:
– account set-up and verification
– listing updates and approvals
– billing or payment information
– important service or policy updates
– security alerts
These emails are essential for operating your account and cannot generally be unsubscribed from.
9.2 Promotional Emails
You may choose to receive promotional or marketing communications, such as:
– new features and updates
– special offers
– community news
– tips and platform guidance
You can opt in or opt out at any time.
9.3 Managing Your Email Preferences
You are in full control of the marketing communications you receive from us.
You can update your preferences by:
– adjusting your settings in your Find My Local account, or
– clicking “unsubscribe” at the bottom of any promotional email
We will action your request promptly and ensure no further promotional emails are sent unless you opt in again.
9.4 Third-Party Sharing
We will never sell or share your email address with third parties for their own marketing purposes.
We may use trusted providers to deliver emails on our behalf (e.g., newsletters, automated notifications), but they must comply with the New Zealand Privacy Act 2020 and protect your information.
9.5 Your Responsibilities
To help ensure secure and reliable communication, please:
– keep your account email address up to date
– check your spam/junk folder if you are expecting an email
– notify us at in**@*********al.nz if you believe your email address has been compromised
1️⃣0️⃣Terms & Conditions
Our Terms & Conditions apply in addition to this Privacy Policy. They explain the rules for using Find My Local, including:
– account responsibilities
– acceptable use of the platform
– listing and content requirements
– pricing and subscription terms
– dispute resolution
If there is any inconsistency between this Privacy Policy and the Terms & Conditions, the Terms & Conditions will apply to the extent permitted by New Zealand law.
You can read our full Terms & Conditions here:
https://findmylocal.nz/terms-conditions
1️⃣1️⃣Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make significant updates, we will:
post the updated Privacy Policy on our website, and
notify registered users by email or in-platform notification
The “Last Updated” date at the top of this page will always tell you when the latest changes were made.
Your continued use of Find My Local after an update means you agree to the revised Privacy Policy. We encourage you to review this page regularly to stay informed about how we protect your personal information.
1️⃣2️⃣Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
📧 Email: in**@*********al.nz
📍 Location: New Zealand
We are committed to working with you to resolve any concerns quickly and transparently.
1️⃣3️⃣Data Breach Notification
We take data security seriously. If we experience a privacy breach that poses a risk of serious harm to you, we will:
1️⃣ take immediate steps to contain and investigate the issue
2️⃣ notify you as soon as reasonably practicable
3️⃣ report the incident to the New Zealand Privacy Commissioner (if required)
Our notification will include:
what happened and what information was involved
what actions we have taken
what you can do to protect yourself
how to contact us for support
If you suspect any misuse of your information or unusual activity, please contact us immediately at in**@*********al.nz.
1️⃣4️⃣International Users
Find My Local is New Zealand-based. By using our services from outside New Zealand, you acknowledge that your information may be transferred to and stored in New Zealand or other countries where our trusted service providers operate.
For EU/UK users, we comply with relevant privacy laws (including GDPR). You may exercise applicable rights, such as access, correction, deletion, or objection, by contacting us at in**@*********al.nz.
We ensure appropriate safeguards are in place for all international data transfers.
1️⃣5️⃣Third-Party Service Providers
We work with trusted providers to run our platform, including:
Stripe (payment processing)
Banks / Wise (payout transfers)
Cloud hosting and backup providers (Cloudways)
Analytics and advertising tools (e.g. Google, Meta, TikTok, Pinterest)
Email and communication tools (Google, CRM, Flaxx Technologies)
We only share personal information with them when necessary for their service, and we require them to protect your information in line with the Privacy Act 2020.
We are NOT responsible for the privacy practices of third-party websites linked from Find My Local.
1️⃣6️⃣Data Retention
We keep personal information only as long as needed to:
– provide your account and listing services
– meet legal, accounting, or reporting obligations
If you close or become inactive:
– Personal information is deleted or securely anonymised after 6 months
– Some financial and transactional information may be kept longer where legally required
You may request earlier deletion at any time (see Section 4 – Access & correction).
1️⃣7️⃣Children & Young People
We want younger New Zealanders to participate safely.
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– Users must be 16+ to create an account independently
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– Under-16s may join only with a parent/guardian or approved support person actively managing the listing
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– Users aged 16–18 must complete an online safety check before listing approval
We encourage young people to:
✔ communicate only through platform messaging
✔ meet in public places where applicable
✔ avoid using personal contact details in listings
✔ talk to a trusted adult before meeting others in person
If we become aware of unauthorised accounts for under-16 users, we will remove or pause those accounts.
1️⃣Your licence to use our Property
1.1 Welcome to Find My Local!
By using our websites and other online services, you agree to follow these terms. We own the content on our Properties and grant you a limited right to access and use it according to these terms.
Here’s what you can do:
- – Browse our Properties and download content for personal use (e.g. search results).
- – Keep any copyright and trademark notices on downloaded content.
Important things to remember:
- – Don’t try to access or modify our software or systems behind the scenes.
- – Don’t use our Properties for illegal activities or disrupt us or other users.
We reserve the right to:
- – Limit your access if you violate these terms.
- – Remove links to our Properties upon request.
- – Stop you from framing our content with ads or other revenue-generating material.
Questions?
If you have questions or need permission for something not explicitly covered here, please contact us at in**@*********al.nz. We’re happy to help!
2️⃣Information provided by advertisers
2.1 About Listings on Our Sites:
Listing Approval Process
At Find My Local, we take great care to ensure that all listings on our platform are legitimate and trustworthy. Every listing is reviewed and approved by our team before it goes live. Here’s how we verify businesses and what you should keep in mind when engaging with listings:
2.2 Verification Process:
- – Social Media and Website Checks: We review the business’s social media channels and website to confirm their legitimacy.
- – Direct Contact: If we are still unsure, we will contact the business directly by phone or email to verify their authenticity.
- – Approval: Only after completing these checks will we approve a listing for publication on our platform.
- – Your Role in Staying Safe:
While we take every precaution to ensure listings are legitimate, we encourage you to keep the following points in mind when engaging with businesses on our platform:
- – Be Wary of Unrealistic Promises: If a listing seems too good to be true, it may be worth investigating further.
- – Check Contact Details: Verify the business’s contact information and website before proceeding.
- – Meet in Public Spaces: If meeting in person, choose a public location like a café or community center.
- – Communicate Through the Platform: Use Find My Local’s messaging system to protect your privacy and maintain a record of communications.
- – Trust Your Instincts: If something feels off, trust your instincts and report the listing to us.
- – Reporting Concerns:
If you encounter a listing that seems inappropriate, misleading, or suspicious, please let us know immediately by contacting us at in**@*********al.nz. We will investigate and take appropriate action.
Our Commitment:
We are committed to maintaining a safe and trustworthy platform for all users. While we strive to verify every listing, we encourage you to stay vigilant and report any concerns to help us keep the community safe in**@*********al.nz
3️⃣Your dealings with advertisers
3.1 About Advertisers:
We don’t endorse or have control over the products or services advertised on our platforms. Remember to research and deal directly with advertisers before making any purchases.
3.2 User Content:
You’re responsible for any content you share on our platforms, including reviews and ratings. Make sure it’s:
- – Yours to share: You own the rights to the content and haven’t copied it from someone else.
- – Appropriate: It doesn’t contain anything offensive, false, or illegal.
- – Safe: It’s free of viruses or harmful code.
By submitting content, you grant us permission to use it on our platforms, including editing or removing it if needed. We may also share your information with someone claiming your content violates their rights.
Reporting Concerns:
See something inappropriate? Let us know at in**@*********al.nz. We review reported content but can’t guarantee specific actions.
Detailed Guidelines:
For more information on acceptable content, visit our Content Guidelines below.
4️⃣Accounts
4.1 Logging In:
Some features on our platforms require logging in with an account. You can use your own account with us, or connect through a trusted platform like Facebook or Google. Be sure to provide accurate and up-to-date information when creating an account, and let us know if anything changes. We may need to temporarily limit your account access under certain circumstances, but will always strive to be transparent and fair.
4.2 Keeping Your Account Safe:
Your account is for your personal use only. It’s crucial to keep your password and login details secret. If you think someone else might have accessed your account, let us know right away!
Transparency and Privacy:
We value your privacy. We only collect the information we need to run our platform smoothly and securely. You can learn more about our data practices in our Privacy Policy. Remember, you can always delete your account and your data if you no longer wish to use our services.
Creating strong passwords and practicing good online safety habits are essential for protecting your information. We’re here to help, so don’t hesitate to reach out if you have any questions!
5️⃣Availability
5.1 We strive to make our platforms available all the time, but sometimes unexpected things happen. These could include planned maintenance, technical issues, or other unforeseen circumstances. While we can’t guarantee uninterrupted access, we’ll always work to get things back on track as quickly as possible.
If a service becomes unavailable, we’ll do our best to let you know in advance whenever possible. We may post announcements on the platform, send emails, or use other methods to keep you informed.
Remember, we’re committed to providing a reliable and enjoyable experience. If you ever have questions or concerns, please don’t hesitate to contact us.
6️⃣Exclusion of liability
6.1 We want you to have a safe and enjoyable experience on our platform. However, please understand that we can’t be responsible for everything that might happen. This section explains what situations are covered by this limitation.
In short, as much as the law allows, we (and our partner companies, employees, and helpers) are not responsible for any problems that might arise from your use of our platform, no matter what kind of problem it is or how it happens.
This doesn’t mean we don’t care! We take all reasonable steps to ensure the platform is safe and reliable, but sometimes things beyond our control can happen. Other laws and regulations might give you different rights, but this section explains our terms of service.
If you have any questions or concerns, please don’t hesitate to contact us.
7️⃣Indemnity
7.1 Understanding Responsibilities:
We want everyone to enjoy our platform responsibly. This section explains what happens if something goes wrong due to breaking the rules.
In short, if you break any of these rules or use the platform illegally, you agree to cover any expenses we might incur to deal with the situation, such as legal fees or financial losses. This includes helping us resolve the issue in any way we can.
However, please understand that this clause is not meant to unfairly burden you. It’s simply to ensure a safe and enjoyable experience for everyone.
If you have any questions or concerns, please don’t hesitate to contact us.
8️⃣Privacy Policy
8.1 By using our platform, you confirm that you’ve read and agree to our Privacy Policy: link to policy. This policy explains how we handle your personal information.
If there’s any disagreement between these Terms of Use and the Privacy Policy, these Terms of Use will generally take precedence, as much as the law allows.
9️⃣Changes
Keeping You Informed:
9.1 We sometimes update these terms to reflect changes to our platform or legal requirements. When we do, we’ll post the updates here and let you know by email if you’ve opted in for notifications. Your continued use of our platform after changes are posted means you agree to the new terms.
We value your feedback and strive to make our platform better every day. If you have any questions, please don’t hesitate to contact us!
1️⃣0️⃣Assignment
10.1 In some situations, like a company merger or acquisition, we might need to transfer this agreement to another company. This simply means the legal agreement itself changes hands, but your rights and obligations as a user remain the same. Your data and personal information are always protected according to our Privacy Policy.
If you have any questions or concerns, please don’t hesitate to contact us at in**@*********al.nz
1️⃣1️⃣New Zealand law applies
11.1 Legal Information:
Our platform is based in New Zealand and operates under New Zealand law. If you need to take legal action against us, you can only do so in a New Zealand court. We encourage you to explore alternative dispute resolution options whenever possible.
Remember, providing essential legal information in a clear and user-friendly way helps build trust and understanding with your users.
1️⃣2️⃣Contact us
12.1 Visit our contact page to connect with us. If you have any questions about accessing and using any of our Properties, please contact us on email at in**@*********al.nz
Content Guidelines for Advertisers on Find My Local
Find My Local is all about celebrating Kiwi culture — our businesses, our kai, our creativity, our stories, and our experiences across Aotearoa. To ensure a positive and authentic experience for everyone, please follow these guidelines when creating content for your listing or advertising.
Your content should be:
✔ Honest and accurate
Describe your products or experiences truthfully — authenticity builds trust.
✔ Whānau-friendly
Suitable for a broad audience including tamariki. No offensive or harmful material.
✔ Respectful and inclusive
Reflect and uphold the mana of all communities in Aotearoa.
No stereotypes or discrimination based on culture, gender, sexuality, ability, age, religion, or identity.
✔ Engaging & representative of Aotearoa
Showcase what makes your mahi uniquely Kiwi — local flavour, people, places, stories and creativity.
✔ Relevant to Find My Local’s kaupapa
Your offering should contribute to local culture, community value, or the New Zealand experience.
Please avoid:
🚫 Profanity, hate speech, bullying or harassment
🚫 Sexually explicit or suggestive content
🚫 Dangerous behaviour or promotion of harm
🚫 Misleading claims or spammy content
🚫 Content copied or used without permission or attribution
🚫 Anything that could damage trust or safety within our community
Helpful tips:
✨ Highlight what makes your business uniquely Kiwi
✨ Use high-quality imagery or video
✨ Keep your message clear and brief
✨ Include correct contact, pricing, and booking details
✨ Encourage users to support local — tell them why it matters!
If you’re unsure?
We’re here to help. Email us anytime at in**@*********al.nz
Thank you for helping us build a trusted platform that proudly celebrates Aotearoa’s culture, people and experiences.